Apprentice Care Coordinator
Job description
Choosing to study for an Apprenticeship with First City can be both an inspiring and rewarding way to start your career!
This role is suitable for someone leaving education who has a passion to learn and support others! This real-world experience will enrich your knowledge and skill in the health and social care sector, whilst building the foundations for a future career.
First City Nursing is care provider based in Swindon. Our main focus is to provide care and support to all service users. To enable them to maintain their independence and quality of life in their own homes, or to provide care to individuals in residential or nursing homes, day-care centres, hospital placements and within our Extra Care Schemes. Our services are service user lead and we support service users to achieve their personal outcomes, by using a person centred approach.
You will be working alongside our Co-ordinators to support one of the most important positions in First City as their actions directly affect the happiness and wellbeing of both our customers and our staff.
This role is to make sure our customers receive excellent service and support to help them remain safe and comfortable in their own homes. You are often an escalation point for complicated or ongoing concerns. We will provide training and ongoing support to ensure you understand our carers and our customers.
Key responsibilities of a Customer service Apprentice:
- Communicating regularly with care workers and resolving queries in a timely manner
- Maintaining telephone contact with customers and staff members
- Ensure telephone calls are answered in a timely, polite and professional manner
- Ensure all paperwork is completed and entered onto relevant systems
- Be the 1st line of support for carers, clients and external professionals with all enquiries
- Maintain integrity when dealing with confidential matters & Adhere to company policies
- Approach clients with understanding and empathy, remembering that each client is to be treated as an individual
- Act as a referral point for dealing with more complex or technical requests, complaints, and queries
- Work as part of a team that revolves around person-centred care and support
- Undertake a range of administration tasks suited to the current level of training and development
- Complete course work on time and to a high standard
- Produce, maintain and be responsible for content, accuracy and sign off of assessments completed
It's true that no two days are ever the same. It's that variety that our teams love and that motivates them to treat every day as a new opportunity. The role can be demanding but, at the end of every day, you will go home knowing you have made a difference. As a team we offer 24/7 support to both our staff and customers to ensure the highest quality care and support is delivered.
Essential:
- Be 16 years of age or older
- Must have at least a grade C or 4 GCSE or equivalent in Maths and English or willing to undertake Functional Skills as part of the course
- Have an understanding and/or interest of the health and social care sector
Desirable:
- Health and social care qualification (GCSE or equivalent)
Duration:
The Apprenticeship will take between 12 - 18 months to complete
Courses available Customer Service Level 2 and 3 depending previous qualifications
Salary: £13,312 per annum, for the 1st year - Rate will be assessed after a year.
This position may be closed sooner if a suitable candidate is appointed
Office hours are 08.30am -17.00pm. Some flexibility in hours may be required to suit the needs of the business.
This position may be closed sooner if a suitable candidate is appointed
ALL EMPLOYMENT WITH FIRST CITY NURSING AND CARE IS SUBJECT TO SATISFACTORY REFERENCES, ENHANCED DBS CHECK AND FULL COMPLETION OF MANDATORY TRAINING
< Back to job listing
More jobs like this…
Care and Support Worker - Agency
Are you a healthcare assistant/support worker looking for work in Swindon? We have a variety of hours to cover in various settings in the area so have shifts to suit everyone.
First City Recruitment part of the First City Group are recruiting Care Assistants / Support Workers to work as agency staffing within Swindon and surrounding areas. This role is ideal for experienced Care Assistants wanting either full time or part time flexible work.
We are looking for reliable, empathetic, and caring individuals with 6 months of recent UK care experience to join our friendly and professional team. Our comprehensive induction training program is perfect for those who want to develop the skills needed to provide quality care. We're keen to recruit staff with the right values and behaviours who can help us ensure our workplace values are at the heart of everything we do.
We'd love to hear from you if you have experience doing:
* Residential Care
* Support Work
* Healthcare Assistant (HCA)
* Care Assistant
* Domiciliary Care
* Homecare
* Working with challenging behaviours
* 1-1 Care
* Autism Support Work
Location: Swindon and surrounding areas
Weekly pay is £12.88 per hour (inclusive of holiday pay) paid weekly every Friday.
Working with us you will receive:
- Excellent rates of hourly pay £12.88 - £15.68 (inclusive of holiday pay)
- Refer a friend scheme.
- Weekly pay
- Flexible day or night shifts, 12 hour shifts available.
- NEST pension plan
- Free uniform
- Free Comprehensive and rewarding in house classroom-based training.
- Access to Free health and social care diploma courses
- Enhancements rates of pay on bank holidays and over the Christmas period
- Eligibility to Blue light card - a variety of discounts at your favourite stores, holiday bookings and many restaurants.
- 24-hour support from our experienced office team
Our Requirements:
- You will need to be caring, kind, patient, reliable, honest, and trustworthy.
- Willing to undertake Personal Care tasks including bathing and toileting.
- Be comfortable and confident working as part of a team or lone working.
- A willingness to be flexible to meet the requirements of our client base.
- You must have the right to work in the UK.
Salary: £12.88 -£15.68 per hour (inclusive of holiday pay) paid weekly
If you're looking for a new challenge and think you have what it takes to provide excellent care to those in need, get in touch with us today
First City Recruitment is committed to safeguarding and promoting the welfare of vulnerable children and adults. Therefore, all offers of employment, where appropriate, are subject to an enhanced DBS check, satisfactory references and completion of mandatory training.
Support Planner
An exciting NEW opportunity to join our Office Team!
Working in care and looking to develop your career?
First City nursing services have a vacancy as support planner within the SHAPE (Strength-based, holistic, approach/aspirations/assessment, promoting, enablement) team for someone who is truly passionate about providing high standards of outcome focused, person centred, strength based care in the community and at home.
As a SHAPE facilitator you will be responsible for the assessment and writing of strength based care plans, risk assessing, MAR detailing, Auditing and compliance.
Location: Swindon
Salary: £24,960 - Additional earning exist within the company
Hours: Monday to Friday 08.30-17.00
No on call responsibilities with this position
In this role you will be working closely with the client and their care team to create and tailor their own package of care. You will be required to think outside the box about alternatives to formal care services and understand how to utilise local services and facilities to deliver a truly person centred service that is compliant with standards set by CQC.
As a SHAPE facilitator you will be required to attend assessments and rebuilds with the client and their families and liaise with a variety of professionals across the health sector. First city works closely with a vast array of clients and services so adaptability is a must.
For this role you must have a background of at least 12 months in care delivery, hold a level 2 qualification, equivalent or above in health and social care and you MUST drive with access to your own vehicle.
Key Skills you should possess:
- Good English and computer skills are important
- Excellent communication skills
- A professional manner supporting a 'can do' approach to work.
- Applicants must be flexible and reliable with the ability to work alone and as part of a team.
- Be able to problem solve and manage workloads in a high pressure environment.
- Driving license and use of personal vehicle for work purposes is essential for this role
In return we offer:
- Excellent training and support
- Access to Blue Light Card discount scheme
- Motor maintenance discount with a local garage
- 28 days annual leave entitlement
- Free onsite parking
- Access to Employee assistance programme with Health Assured.
- Additional industry recognised training
- Workplace pension with Nest
- Refer a friend scheme
ALL JOBS WITH FIRST CITY NURSING AND CARE ARE SUBJECT TO SATISFACTORY REFERENCES, ENHANCED DBS CERTIFICATE AND FULL COMPLETION OF MANDATORY TRAINING
PLEASE NOTE: If you apply for this role and aren't suitable a member of our team may direct you to a different role
Experienced Carer
Since 1999 First City group has been proud to provide care and support people in the local community of Swindon, to achieve their personal outcomes and maintain independence from within the comfort of their own homes.
We are looking for experienced individuals to join our care team out in the community.
Holding an NVQ level 3 or Equivalent in Health and Social Care opens doors to working within a multidisciplinary team and holding more autonomy in your role.
Exclusive Rate: £13.16ph 35p Mileage
Hours Available:
Morning shifts - 7am - 2:30pm
Evening shifts - 2:30pm - 11pm
Monday - Sundays
Full-Time, Part-Time, Weekends
Location: Swindon and surrounding areas
Duties can include:
- Supporting and encouraging independence
- Support customers with their daily routine
- Assisting with personal care such as showering, bathing, incontinence care
- Helping with mobility
- Administering medication
- Preparing meals, Shopping Calls and Light domestic tasks
- Individual requirements outlined in each person-centred support plan.
- Supporting new staff
- Liaising with other healthcare professionals
It is true that no two days are ever the same. It's that variety that our teams love and that motivates them to treat every day as a new opportunity. Alongside the exposure to a wide range of roles across the Health and Care sector, First City aim to provide additional training, upskill, and support all staff with progression.
"This experience has not only strengthened my passion for nursing but also equipped me with essential skills and knowledge for my future career"
"Working with First City helped me understand how community care worked and what happens when a person is discharge from hospital back to their own homes"
Essential for this role:
- Hold a NVQ 3 or equivalent qualification in health and social care
- Have a full driving license and access to your own vehicle
- Have at least 1 year's recent experience in health and social care
Desirable
- Previous experience in community-based care
At First City we offer the following benefits:
- Competitive salary
- A supportive office team with an open-door approach
- 28 Days Holiday pro rata
- Paid comprehensive induction training and shadow shifts (subject to contract type)
- Free uniform
- Additional industry recognised training / Opportunity for career progression
- Motor maintenance discount with a local garage
- Access to Employee assistance programme with Health Assured.
- Workplace pension with Nest
- Discounts at major retailers with Blue Light Card
- Refer a friend scheme
- Temporary company pool car
PLEASE NOTE: The rate advertised is for those who hold an NVQ 3 or Above in health and social care.
If you apply for this role and you are not suitable a member of our team may direct you to a different role, this can affect the pay rate and duties, multiple applications are not required.
This role is NOT open to applications from those who reside outside the UK. Should you apply for this role and be found to live outside the UK, your application will be rejected.
ALL JOBS WITH FIRST CITY NURSING AND CARE ARE SUBJECT TO SATISFACTORY REFERENCES, ENHANCED DBS CERTIFICATE AND FULL COMPLETION OF MANDATORY TRAINING
You can also use your social account to sign in. First you need to:
Accept Terms & Conditions and Privacy Policy.