Support Worker

SIMILAR JOBS

• Compliance Administrator

  Up to £26000 per annum Pension, Full Training

  Swindon

  Administrative

  Permanent

  First City is a respected care provider, known for our dedication to delivering exceptional care to our customers. We take pride in maintaining the highest standards of care and compliance with all regulatory requirements. Our team is passionate about continuous improvement and fostering a supportive, collaborative work environment.

  We are seeking a friendly, detail-oriented, and professional individual with excellent communication skills to join our team as a Compliance Administrator. This role offers an exciting opportunity to contribute directly to maintaining the quality and safety of our care services.

  Location: Swindon
  Salary: £26,000
  Hours: 40 hours per week (08:30 am-5:00 pm, Monday to Friday) - Some flexibility may be needed to meet the needs of the business

  The Role
  This position is ideal for someone with experience in care delivery who is ready to take on a role focused on ensuring the highest compliance and care quality standards. As a Compliance Administrator, your responsibilities will include:

  • Monitoring alerts from our care system
  • Reviewing carers' notes to ensure they meet quality and regulatory standards.
  • Proactively addressing gaps in care delivery in collaboration with staff.
  • Effectively escalating issues to the appropriate personnel when needed.
  • Ensuring strict adherence to CQC regulations and compliance standards.
  • Conducting follow-ups on outstanding matters and documenting actions.
  • Supporting staff through constructive and professional conversations.
  • Promoting best practices across care teams.
  • Reviewing written statements
  • Developing action plans in line with audit findings to drive continuous improvement.

  The above is not an exhaustive list of duties*

  Additionally, you'll have opportunities to shadow colleagues in the community to strengthen quality assurance, align policy with practice, and foster open communication. This hands-on approach promotes trust and teamwork, ensuring the highest care standards for our customers.

  What We're Looking For

  • Experience: Background in the care sector is desirable but not essential.
  • Skills: Confident, assertive, and able to challenge constructively and professionally.
  • Knowledge: Familiarity with CQC regulations, Fundamental Standards and Person-Centred Plans.
  • Communication: Strong written and verbal communication skills.
  • Proficient with technology: Competent to use various computer systems.
  • Personality: Friendly, enthusiastic, and trustworthy with a can-do attitude.

  In return we offer:

  • Excellent training and support
  • Access to Blue Light Card discount scheme
  • Motor maintenance discount with a local garage
  • 28 days annual leave entitlement inclusive of public holidays
  • Access to Employee assistance programme with Health Assured.
  • Free onsite parking
  • Workplace pension with Nest
  • Refer a friend scheme

  Why Join Us?
  If you're detail-oriented and passionate about ensuring compliance and excellence in care, we want to hear from you. At First City, you'll be part of a team that values collaboration, continuous improvement, and making a real difference in people's lives.

  

• Compliance Administration Apprentice

  Up to £13312 per annum Pension, Full Training

  Swindon

  Apprenticeships

  Permanent

  First City is a trusted and reputable care provider, dedicated to delivering outstanding care to our customers. We prioritize maintaining the highest standards of quality and compliance while fostering a supportive and collaborative workplace.

  We are excited to offer a Business Administration Level 3 Apprenticeship within our team. This is an excellent opportunity for someone eager to learn, grow, and contribute to the vital compliance and quality processes that ensure exceptional care for our customers.

  Salary: £13,312 per annum, for the 1st year - Rate will be assessed after a year.

  Location: Swindon

  Hours: 08.30am -17.00pm. Monday - Friday

  
  As a Compliance Administrator Apprentice, you'll work alongside experienced professionals, gaining hands-on experience while studying for your Level 3 qualification in Business Administration.

  Your responsibilities will include:

  • Monitoring alerts from our care system and identifying issues requiring action.
  • Assisting in addressing and resolving gaps in care delivery.
  • Escalating urgent issues to relevant team members promptly and accurately.
  • Supporting the compliance team in maintaining accurate records and documentation.
  • Collaborating with colleagues to ensure alerts are actioned effectively and efficiently.
  • Conducting follow-ups to ensure alert-related actions are completed.

  You'll receive mentorship and guidance to help you develop the skills required for compliance administration, including a focus on using alert monitoring systems, regulatory compliance, and effective communication.

  
  This apprenticeship is perfect for someone who is:

  • Eager to Learn: No prior experience in care is required-just a willingness to grow and develop in a professional environment.
  • Tech-Savvy: Confident using technology and learning new systems.
  • A Strong Communicator: Capable of clear and professional written and verbal communication.
  • Organized and Detail-Oriented: Able to manage tasks, meet deadlines, and pay close attention to detail.
  • Personable and Professional: Friendly, enthusiastic, and committed to supporting others.

  Why Join Us?
  As an apprentice at First City, you'll receive:

  • A fully supported apprenticeship program, allowing you to earn while you learn.
  • Hands-on experience in a professional and caring environment.
  • Opportunities for personal and professional development.
  • Mentorship and training from experienced team members.
  • A chance to make a meaningful contribution to the quality of care services.

  Requirements:

  • Be 18 years of age or older

  • Must have at least a grade C or 4 GCSE or equivalent in Maths and English or willing to undertake Functional Skills as part of the course
  • Have an understanding and/or interest of the health and social care sector

  Duration:

  The Apprenticeship will take between 12 - 18 months to complete

  Course: Business Administration Level 3

  Start your journey with us and build a rewarding career in business administration while making a real difference in people's lives.

  

• Care Coordinator - Swindon

  £24960 - £29270 per annum Pension, Full Training

  Swindon

  Care Coordinators

  Permanent

  We're looking for a Care Coordinator to become a valued member of our growing team in Swindon. This permanent position offers the chance to work with a welcoming and supportive group, making it an excellent opportunity for someone eager to advance their career in health and social care.

  Location: Swindon

  Salary: £29,270 OTE

  Hours: 40hrs per week out of hours shared on call service (Office hours Monday-Friday 08:30am -17:00pm. Flexibility in hours may be required to meet the need of the business)

  Key Responsibilities:

  • Efficiently allocate care workers to client visits, ensuring continuity of care and matching the required skills and locations.
  • Maintain regular communication with care workers, offering support, guidance, and timely resolution of queries.
  • Collaborate with other healthcare professionals to ensure seamless service delivery.
  • Accurately complete and update all necessary documentation and systems.
  • Handle confidential matters with professionalism and integrity.
  • Provide compassionate, empathetic, and individualized support to clients.

  Essential Requirements:

  • Previous experience in health and social care, preferably in a community-based setting.
  • Proficiency in computer use and strong office administration skills.
  • A professional, caring, and non-judgmental approach, acting with kindness and respect.
  • Strong organizational skills and the ability to work effectively under pressure.

  Desirable Qualifications:

  • Relevant health and social care certifications (e.g., NVQ Level 2/3 or above).
  • A valid driving license and access to a vehicle.

  This role offers an opportunity to make a meaningful impact while working in a dynamic and supportive environment.

  In return we offer:

  • Excellent training and support
  • Access to Blue Light Card discount scheme
  • Motor maintenance discount with a local garage
  • 28 days annual leave entitlement inclusive of public holidays
  • Access to Employee assistance programme with Health Assured.
  • Free onsite parking
  • Workplace pension with Nest
  • Refer a friend scheme

  If you apply for this role and aren't suitable a member of our team may direct you to a different role. All applicants must have the right to work in the UK as we are unable to provide sponsorship for this vacancy.

  ALL EMPLOYMENT WITH FIRST CITY NURSING AND CARE IS SUBJECT TO SATISFACTORY REFERENCES, ENHANCED DBS CHECK AND FULL COMPLETION OF MANDATORY TRAINING