We believe in care and support that is built entirely around individual needs. Our approach is about understanding people's unique circumstances, what they enjoy and what they want to achieve. 

Needless to say we assist with personal daily living needs such as personal care, grooming, meal preparation or medication. But beyond this we can also arrange companionship and suitable out of home activities – the personal touches that reflect people's interests, give life more enjoyment and increase well-being.

We believe that the people we support should always have choices, should always be in control of what matters to them, and should feel they are getting the most out of life that they can. With First City, everyone can expect:

  • An individual approach that is always focused on what matters most to the person.
  • To be treated with the utmost respect and dignity. 
  • To be treated as an individual when creating support plans that focus on wellbeing and that promote a return to greater independence and living life to the full.
  • To be valued and fully included when making decisions about care and support alongside relevant family or representatives to ensure we achieve what matters most to them.
  • Swift and robust responses from experienced leadership colleagues who will work alongside you and the care team to ensure satisfaction.
  • Competent staff that are highly trained in classroom settings and who are recruited based on their ‘values’ in relation to a Caring nature, Honesty and Reliability. 
  • Sensitivity, kindness and understanding at all times.

Children's services

Childrens care service

Kind, specialist, flexible care for children.

We are proud to provide specialist care services focused entirely on meeting the individual needs, aims and desired outcomes for children in need and their families or care givers.

The care we can provide for children is very flexible. We treat every child as an individual and work closely with parents and primary care givers to ensure we are supporting them in meeting the needs, aims and ambitions of the children in their care.

Our support also provides precious respite for parents and primary care givers.

First City has all the appropriate specific recruitment criteria and focused safeguarding training in place when selecting and training staff who work with children.

We also provide bespoke, specialist training and awareness courses to staff that support children who may have Epilepsy or Autism or may require other very skilled support – as well as how to cope with any challenging behaviour that they might experience.

Find out more

Day Services

Day care services

Within our Extra Care establishments there are Day Centre facilities which all tenants can access, and some which are also available to customers who live in the community.  

Residents love the activities that are organised at Day Centres as well as meals and health checks that are provided in partnership with local health professionals.

Day Centres are currently open between 09.30-16.00 Monday – Friday excluding bank holidays. We would like to extend these opening times to and find new ways to reach and meet the needs and wishes of a wider audience.

The cost of accessing Day Services is very reasonable and affordable and is on a per session basis. There is a growing range of activities available, as well as individually tailored activities and wellbeing support. This can be extremely supportive both to those attending and can offer respite to those who support them when they are at home.

Find out more

Make an enquiry

We’ll call you back