Theme of the Month

Each month we will focus discussions and events around a theme of the month. Colleagues please keep an eye out for any special offers kindly donated each month!

March & April Theme - Quality

"Quality in a service or product is not what you put into it. It is what the client or customer gets out of it."

- Peter F.Drucker

Quality is the standard of something as measured against other things of a similar kind; the degree of excellence of something.

What are we doing:

• Our Training Team and Department Leads are collaborating on hosting Quality Workshops for colleagues.
• HR & Recruitment are working closely with a group of customers to involve them in the our onboarding process, discussing interview questions, the qualities they feel are most important to undertake the role of a care worker and what they would like us to ask when recruiting care workers to join the team.
• Focusing conversations on Quality when meeting with colleagues, during 1 to 1 and group meetings.

We would love to hear from you, if you have any feedback you can provide please email this to quality@firstcitynursing.co.uk

Take a look at what we did

- in January when we looked at Health, Wellbeing and Positivity

- in February when we looked at Hoarding and Self-Neglect
 

Don't forget to keep checking back for when we reveal our theme for May!