Theme of the Month

Each month we will focus discussions and events around a theme of the month. Colleagues please keep an eye out for any special offers kindly donated each month and important information distributed!

June Theme - Customer Satisfaction

Please don't forget to take a look at our Digital Notice Board here!

Customer satisfaction plays a vital role in health and social care, influencing the quality of service, trust in providers, and ensuring the over-all well-being of or customers.  

Be the Voice of Our Customers – Become a Customer Satisfaction Champion!

Recent staff surveys have spoken loud and clear - our team wants to hear more about customer feedback. Now’s your chance to be at the heart of positive change!

Join our Customer Satisfaction Champions during the June Theme of the Month initiative and help shape the way we listen, learn, and act on customer insights.

As a champion, you’ll:

Share valuable customer feedback with your colleagues

Inspire improvements that enhance customer experience

Celebrate success stories and drive continuous progress

Your voice matters. Let’s turn feedback into action! Interested? Get involved today!

Contact Kerry Harris from the Quality Team kerry.harris@firstcitygroup.co.uk

Take a look at what we did in:

January - Vision & Values

February - Personal Care & Continence Care

 2024