The secret of our success.

First City Care Group's biggest asset is its team. Everyone who works for and on behalf of the First City Group is dedicated to supporting people to live well at home and to continuously strive to improve what we do.

Star of the month

Our most important people are the team who provide services in peoples homes. Every month we identify a team member who has gone above and beyond.

If you are interested in joining our team please visit our careers homepage.

Our Senior Leadership Group

Stephen Trowbridge MBE, Chief Executive Officer

Stephen has over 20 years' experience leading and managing care businesses. He is passionate about enabling teams to provide the highest standards of service and even as the First City Group has grown he remains committed to getting to know everyone across the business. Outside of work he is a passionate football fan, enjoys a nice red wine and travelling to new places.

Oliver Spence Business, Development Lead

Oliver brings 15 years experience working within transformation and service design across social care settings. Oliver enjoys working with organisations across the sector to design, develop and implement innovative models of community care. Oliver is a keen amateur rugby player despite his increasing list of injuries.

Meet The Team

Stephen Trowbridge MBE

Managing Director

Stephen has over 25 years' experience managing and leading successful care providers. Stephen is one of the few provider representatives nationally who has a seat on the local integrated system board. Stephen is involved in a range of regional and national networks and is an expert at advising on lobbying and developing a successful business and much more. For more information, please contact or call 0845 241 4445

Oliver Spence

Commissioning and brokerage manager

Olly has over 15 years' experience working in commissioning, contracting and transformation across a range of health and care settings. These experiences are supplemented by post graduate qualifications in contracting, commissioning and Leadership and Management. Olly can support your business to engage more effectively with commissioners, manage change programs, prepare and develop tenders and much more. If you would like to talk to Olly about how he could work with your organisation please contact or call 0845 241 4445

Jo Chandler

Head of Quality and Operations

Family is a huge priority for Jo. With her 4 grown up children, 2 granddaughters and a close wider family there is always a hive of activity both personally and professionally around Jo. Jo has been working in health and Social Care for 37+ years achieving Leadership Qualifications within both adult and children service provision. More specific areas of experience for Jo include supporting individuals of all ages, for whom mental health or behavioural challenges are more prevalent. Seeking best solutions for individuals, whilst supporting colleagues to demonstrate the values to empower both themselves and the individuals they support are very key aims within Jo’s leadership style. Jo recognises that inspiring people to be their very best is essential and that working with individuals to focus on the things that matter to them, adding purpose and meaning to their lives is a privilege. Jo truly appreciates every individual within the First City group and celebrates the role they play in the team and the work they do at every opportunity. For the past 21 years Jo has worked with the First City Group in a variety of both Support and Leadership roles. Jo became part of the Leadership team in 2004, a Registered Lead with CQC from 2009, and now sits as part of the Senior Leadership Team.  

Simon Kew, ACCA

Group financial controller

Chartered Accountant (ACCA) and distinguished Financial Professional that has experience working in Banking, NFP, Corporate Services & FM sectors. I have proficient experience of IFRS Accounting and have recently (within the SME space) specialised in transitioning projects from existing UK GAAP to the new FRS102 standard. I am a proponent of Triple Bottom Line Accounting. I consider myself to be a focused and determined individual who enjoys taking on new challenges.


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