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Quality Compliance Manager - Community Care Partnerships

£38000 - £40000 per annum Salary DOE (Pro rata)
FCN - 181_1750777652

Job description

First City Care Group (FCG) is Swindon's specialist lead provider of community-based care, working under subcontract to ensure regulated care providers meet CQC standards alongside our own high-quality, person-centred expectations. We take a collaborative, coaching-led approach empowering providers to improve practice, share learning, and maintain compliance.

FCG are seeking a proactive Quality Compliance Manager to execute quality assurance audits on-site and remotely with subcontracted community care services. This is a flexible role ideal for candidates seeking meaningful work with varied hours tailored to their availability, offered on a 2-year fixed-term basis.

Type: 2‑Year Fixed‑Term Contract (potential for future continuity)
Location: Hybrid, predominantly remote with on‑site audits around Swindon
Hours: Fully Flexible - Full‑time, Part‑time, or Custom Patterns (e.g., 2-5 days/week)
Salary: £38-40,000 per annum DOE (pro rata)

Responsibilities:

  • Conduct on‑site and remote compliance/audit reviews of regulated community care providers.
  • Evaluate providers against CQC regulations, contractual KPIs, and local authority standards.
  • Develop, implement, track, and evaluate Quality Action Improvement Plans (QAIPs).
  • Offer coaching, support, and practical advice to drive service improvement.
  • Monitor safeguarding, complaints, and performance metrics to identify areas of risk.
  • Provide written reports and escalate issues as needed.
  • Support governance groups and share learning across the provider network.
  • Travel on audit days around Swindon.

This role would be ideal for someone with experience working with CQC and a passion for raising standards in community-based care, conducting audits, coaching providers, and driving tangible improvements in quality and compliance.

Essential

Candidates should have a strong understanding of CQC standards and regulatory requirements, along with experience in community-based care such as domiciliary support or supported living. They will be confident leading audits, driving improvements, and producing clear, high-quality reports. Excellent communication skills, proficiency with digital systems, and the ability to work independently are essential. A full UK driving licence and access to a vehicle are also required.

Desirable

A background in local authority, commissioning, or regulatory roles is desirable, along with familiarity with quality assurance systems such as RAG ratings, DSPT, and tools like OpenPass or QCS. Insight into provider risk, service continuity, and safeguarding protocols would also be an advantage.

Why Us?

We can offer truly flexible working patterns - you choose your days/hours, with a blend of home-based and field work, with local site visits.

  • Collaborative, values-driven environment
  • 28 days of annual leave, inclusive of public holidays (Pro rata)
  • Access to the Blue Light Card discount scheme
  • Discount on motor maintenance with a trusted local garage
  • EAP provided by Health Assured
  • Use of a company pool car (subject to availability)
  • Refer-a-friend incentive program

If you're passionate about quality care and want a flexible, purposeful role, we'd love to hear from you.

Please send your CV and brief cover letter (including your preferred working pattern) to Oliver Spence | First City Nursing

For an informal discussion, contact:
Oliver Spence, Business Development Lead.
This position may be closed sooner if a suitable candidate is appointed

 

 

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Experienced Care Assistant - £14.50/hour Mileage

£14.50 - £14.80 per hour Pension, Full Training, Mileage

Are you an experienced and compassionate care professional looking to make a lasting impact? At First City Care Group we believe in raising the standard of community-based care and we want passionate, skilled individuals like you to join us.

Since 1999, we've proudly supported people across Swindon to live independently at home. Now, as we expand our team, we're looking for experienced carers ready to take the next step in their career and help shape the future of home care.

Location: Swindon & surrounding areas

Pay Rate: £14.50/hour 35p mileage

Hours: Full-time

Shifts: Morning: 07:00am - 15:00pm and/or Evening: 15:00pm - 23:00pm

About the Role:

This is a community-based role supporting individuals recently discharged from hospital, helping them safely transition back to independent living. You'll need a full UK driving licence and access to your own vehicle, as you'll travel between clients across Swindon.

As a trusted member of our care team, you will:

  • Deliver high-quality, person-centred care tailored to each individual
  • Assist with personal care, medication, and mobility
  • Support daily routines including meal prep and light domestic tasks
  • Promote independence and confidence after hospital discharge
  • Mentor and support junior/new staff
  • Liaise with healthcare professionals for the best outcomes

What You'll Need:

  • Minimum 1 years' experience in Health & Social Care (in a community based role highly desirable)
  • Full UK driving licence and access to your own car
  • Willingness to travel within the community
  • A minimum of a NVQ Level 2 or equivalent in Health & Social Care

What We Offer:

  • Paid induction and shadowing shifts (T&C's)
  • 28 days holiday (pro rata)
  • Free uniform and PPE
  • Use of company pool car (where available)
  • Refer-a-friend bonus scheme
  • Access to Blue Light Card discounts
  • Local vehicle maintenance discount
  • Employee Assistance Programme (Health Assured)

What Our Carers Say:

"I've worked in care for years and this is by far the most supportive team I've been part of."
"It's rewarding to see people regain their confidence and know I helped them get there."

Ready to make your next move in care?

If you're driven by purpose, value respect and compassion, and want to be part of a growing, respected organisation-we want to hear from you.

Apply today or learn more at firstcitynursing.co.uk

Please Note:
All offers are subject to satisfactory references, an Enhanced DBS check, and completion of mandatory training.
If you apply but aren't suitable you may be directed to a different role which can effect pay rate and duties.

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Community Care Assistant

£13.70 - £13.90 per hour Pension, Full Training, Mileage

Are you kind-hearted, quick-thinking, and passionate about making a difference in people's lives? At First City Nursing & Care, we're proud to support individuals in their own homes-helping them live independently with dignity and respect. We're looking for caring, reliable individuals to join our team across the Swindon area.

No experience? No problem-we provide full training. What matters most is your compassion, commitment, and drive to help others live independently.

Rate: £13.70/hour 35p mileage
Areas Covered: Swindon (including West & North Swindon, Town Centre, Wroughton, Chiseldon, Highworth)
Driving licence and access to a vehicle required

What You'll Do:

  • Support clients with daily routines in their own homes
  • Assist with personal care (bathing, showering, continence)
  • Support mobility and administer medication
  • Prepare meals and help with light housekeeping
  • Follow person-centred care plans to promote independence

Shifts Available:

  • Morning shift: 7:00am - 2:30pm
  • Evening shift: 2:30pm - 11:00pm
  • Flexible options: Full-time, Part-time, Weekends

What You'll Need:

  • Full UK driving licence and your own vehicle
  • Availability for early mornings, evenings, and some weekends
  • A caring nature and strong communication skills
  • Right to work in the UK

We're a friendly, family-run provider that values our team as our greatest asset. We offer:

  • Guaranteed hours available (T&Cs apply)
  • Paid induction and shadowing shifts (T&Cs apply)
  • Free uniform
  • Company pool car access (where available)
  • 28 days holiday (pro rata)
  • Ongoing training & career development
  • Discounts via Blue Light Card
  • Health Assured Employee Assistance Programme
  • Local garage discount for motor maintenance
  • Refer-a-friend bonus scheme

What Our Carers Say:

"Working here is incredibly fulfilling. I love helping people in their daily lives."
"The flexibility and support from the team make a big difference."

Apply Now to Start Your Care Journey with First City Nursing and Care!

Visit: firstcitynursing.co.uk

All offers subject to Enhanced DBS check, satisfactory references, and full completion of training.

Healthcare Assistant Apprentice

£12.21 - £13.68 per hour Pension, Full Training, Mileage

Choosing to study an Apprenticeship with First City Group can be both an inspiring and rewarding way to start your career!

This role is suitable for someone leaving education who has a passion to learn and support others! This real-world experience will enrich your knowledge and skill in the health and social care sector, whilst building the foundations for a future career.

First City Group is the Lead care provider in Swindon, our services are customer led and we support people to achieve their personal outcomes, by using a person-centred approach. Our main aim is to enable customers to maintain their independence and quality of life in the comfort of their own homes. As a First City Healthcare Assistant Apprentice you will play a key role in enabling care and support to all customers, (both individuals and families assessed as being in need of assistance).

Rate of pay: £12.21 - 13.68 per hour

Location: Swindon and surrounding area

Hours: 7:00am - 14:30pm or 14:30pm - 23:00pm

Key responsibilities:

  • You will support people with their mobility, domestic duties, shopping calls and social support in the community
  • Helping people to manage nutrition and hydration needs, take medication and other key aspects of daily living
  • Providing personal care at varying levels, this can range from offering encouragement and support, to enabling people to do it themselves, to physically supporting them directly.
  • Getting involved in a range of duties and activities, while prioritising the health, wellbeing and safety of those we support
  • Uphold the Organisations values and demonstrate commitment to the highest quality standards through all practise
  • Maintain integrity when dealing with confidential matters
  • Complete course work on time and to a high standard
  • Produce, maintain and be responsible for content, accuracy and sign off of assessments completed

It's true that no two days are ever the same. It's that variety that our teams love and that motivates them to treat every day as a new opportunity. The role of a carer can be demanding but, at the end of every day, you will go home knowing you have made a difference. As a team we offer 24/7 support to both our staff and customers to ensure the highest quality care and support is delivered.

Essential:

  • Be 18 years of age or older
  • Must have at least a grade C or 4 GCSE or equivalent in Maths and English or willing to undertake Functional Skills as part of the course
  • Work a minimum of 30 hours per week (Inclusive of Morning/Evening and Weekend commitment)

Desirable:

  • Health and social care qualification (GCSE or equivalent)
  • Have an understanding and interest of the health and social care sector
  • Driving license and access to your own vehicle would be beneficial

Duration:

The Apprenticeship will take between 12 - 18 months to complete

Courses available Adult Social care Level 2 and 3 depending previous qualifications

This position may be closed sooner if a suitable candidate is appointed

ALL EMPLOYMENT WITH FIRST CITY NURSING AND CARE IS SUBJECT TO SATISFACTORY REFERENCES, ENHANCED DBS CHECK AND FULL COMPLETION OF MANDATORY TRAINING

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